Bodyworks DW Reviews: What Clients Say About Our Massage Therapy in NYC

At Bodyworks DW, we’re proud to have helped thousands of New Yorkers — and visitors from around the world — move with less pain, recover from injuries, and feel more at home in their bodies.

With over 530 online reviews averaging nearly 5 stars, we’re grateful for the trust our clients place in us — and we work hard every day to keep earning it.

Most of our clients describe their experience with us as:

• Targeted pain relief: noticeable improvement with chronic or acute issues like back pain, sciatica, or shoulder tension.
• Knowledgeable therapists: our team is highly trained in anatomy and advanced massage techniques, with backgrounds ranging from dance to sports medicine.
• Professional environment: our studios are welcoming, clean, and designed to feel comfortable without being a “luxury spa.”
• Support for recovery: many clients come to us while also working with physical therapists or doctors, and appreciate how we adjust sessions to fit their healing process.

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Why Reviews Matter to Us

Reviews help us learn, grow, and keep our standards high. The vast majority of our feedback is 5-star, but like any busy practice, we sometimes hear when something didn’t meet expectations.

When that happens, we:

• Listen and take the feedback seriously.
• Address the concern with the therapist or team member involved.
• Use it as a chance to improve our training and systems.

At the heart of this process are two values we hold close: integrity and honesty. We believe in being transparent about what went wrong and owning our part, while also celebrating what went right. We also view every review as an opportunity for constant growth — both as individual therapists and as a practice — so that we can keep raising the bar for our clients.

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Common Questions We See in Reviews

“Why do you charge for late cancellations?”

Because our therapists’ time is reserved just for you. When someone cancels late, that hour can’t be filled. While we always pay our therapists for their reserved time, the business absorbs the financial loss. In other words, what you’re paying for is not just a massage, but the therapist’s time, energy, and expertise — and time is a non‑renewable resource. To keep this sustainable, we have a 24‑hour cancellation policy. We do make exceptions for true emergencies or illness, but we ask clients to respect that our therapists’ time is valuable.

“Do I need to tip?”

No. Our pricing is set so gratuity isn’t required or expected. Some clients do choose to leave a tip, but many don’t — and either way, you’ll receive the same level of care.

“Is this a spa?”

No. Our focus is different. While our sessions can certainly feel relaxing, our studio is dedicated to medical and therapeutic massage. We focus on helping clients achieve real results in pain relief, mobility, and recovery. If what you want is robes, steam rooms, or a purely pampering spa experience, a day spa would be a better fit — those are not part of what we offer.

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Highlights from Our Clients

• “I have seen Akiko at Bodyworks in Fidi twice now and she is a REMARKABLE Massage Therapist! My longterm nerve and shoulder pain is already vastly reduced. She really focuses on analysis of posture and I’m already seeing a difference in how I stand and sit. I’m looking forward to continue working with her.”
• “It was the best massage I have ever had. I came in because of intense pain in a trigger point in my shoulder. I walked out feeling like the pain never existed. I will absolutely be back!.”
• “Michelle really listened and gave an excellent massage. My legs, hips, and feet haven’t felt so good in years. I took a brief run without hip pain for the first time since June and am hopeful about gradually adding time and distance.”
• “Very professional from beginning to end! Christopher provided explanations about each step in the process and was able to provide a targeted massage that helped relieve much of my neck and shoulder pain in just my first visit. Will definitely become a regular client!”

We’re proud of the feedback we receive every day. Here’s a live feed of recent online reviews so you can hear directly from clients about their experiences.

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Our Commitment

Every session at Bodyworks DW is designed to help you feel real, lasting change. Whether you’re here for post-surgical recovery, chronic pain, or simply to move more freely, our team is dedicated to providing care that’s:

• Safe
• Effective
• Personalized

We’re grateful to every client who takes the time to leave feedback. It helps future clients know what to expect and helps us continue raising the bar for massage therapy in NYC.

We also believe in practicing with integrity, being honest with our clients and ourselves, and committing to constant growth. These values guide us in every session and every interaction, ensuring that our work remains both professional and deeply human.

Closing Note

At Bodyworks DW, we know trust is earned. With more than 530 reviews averaging 4.95 stars, we’re grateful for every client who shares their experience. Your feedback helps us keep growing while staying true to what matters most: integrity, honest communication, and massage therapy that makes a real difference.